Let’s review the agile manifesto. You can find it and the twelve principles at http://www.agilemanifesto.org.
“We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value:
- Individuals and interactions over processes and tools
- Working software over comprehensive documentation
- Customer collaboration over contract negotiation
- Responding to change over following a plan
That is, while there is value in the items on the right, we value the items on the left more.”
Sounds familiar? Isn’t it amazing that whilst the development teams adhere to the values on the left side, the support organization typically follows, measures the success and act upon the values on the right?
This is a disconnection that should be corrected if an enterprise software vendor wants to succeed in the new consumerization reality. It can’t be that we approach the development of our software in an agile way and support our customers in a waterfall way. We should be consistent.
Next: “Individuals and interactions vs. processes and tools”